Terms and conditions

General Terms & Conditions

Loyalty Program

Definitions

“Loyalty Program”: The rewards program offered to Cpost customers who make purchases through the PuntoMio platform. The Loyalty Program grants PuntoMio customers discounts on their shipments.

“General terms and conditions “: The general terms applicable on the Loyalty Program.

“Cpoints”: Points received according to the Loyalty Program Rules and Regulations.

“Date of registration”: The day Cpost has confirmed the registration application of an individual.

“Member”: a participant of the Loyalty Program, who has successfully registered and has obtained a valid Loyalty Program membership number. Only a member of the Loyalty Program can benefit from its advantages.

“Membership card” and “card”: a Cpoints membership card distributed by Cpost to the applicable members.

General Terms

Applicable Law

This agreement shall be interpreted and implemented in accordance with the law of Curaçao.

Modification and Suspension Rights

Cpost reserves the right to modify or suspend the Loyalty Program, or any aspect thereof, without prior notice; and/or cancel the program in its entirety with three months’ notice to members.

Amend and Revision

Cpost shall be entitled to amend or revise the General term & conditions at any time.

Lost Cpoints card

Lost cards and/or destroyed Loyalty Program cards will only be replaced upon payment of an administration fee of ANG. 15,00. 

Inactive Membership

If no points are credited to your account in a consecutive 18-month period your account will be considered inactive.

Account / Points expiration

Points accrued shall be subject to expiration if an account has been given the status of inactive.

Unused Cpoints will expire after one year. Cpoints will be redeemed according to the "first in, first out" principle.

General

Membership

Membership of Cpost’s Loyalty Program is open for all registered PuntoMio clients on Curaçao and Sint Maarten.

Transfer of Cpoints

Accrued Cpoints are not transferable.

Shared Membership

Shared membership is not allowed.

Name and Address Changes

Members shall be responsible to advise Cpost of any change of Name, Address, Telephone Number(s) and Email Address.

Changes must be submitted on-line.

Registration

Member Application

New PuntoMio clients will automatically qualify for the Loyalty Program immediately after registration.

The moment a member for the first time redeems his or her Cpoints, he or she agrees to the Terms and conditions set out in this document.

Refusal of Application

Cpost holds the right to refuse an application to any individual who does not meet the Terms and Conditions set out in this document.

Cancellation

Any Member can cancel his or her membership with the program immediately by means of an e-mail or a written letter to any Cpost office in Curaçao. The date, reason for cancelling, Cpoints membership number, address and date of birth should be mentioned in the cancellation letter. After the cancellation has been completed, the general Terms and Conditions will remain applicable.

Referrals

Any Member can refer a non-Member to the Loyalty Program by following the instructions on the Cpost’s corporate website. Referrals are acknowledged after the referee signed up, placed an order and picked it up at Cpost. Acknowledged referrals may qualify for bonus points.

Program Compliance

Disqualification and Suspension of Members

Cpost reserves the right in its sole and absolute discretion to suspend or terminate any Cpoints account and/or to disqualify anyone from participating or further participating in the Loyalty Program at any time.

Privacy and Security

Privacy Policy

Cpost endeavors to protect a Member’s privacy. No personal information will be disclosed to third parties without the Member’s permission or due process, however, Cpost may share personal information with business partners.

Cpost gathers, and will be, in possession of the following private and personal information of Members: Information provided by the Member voluntarily - this information is used to provide a better service to Members; and Information automatically provided (e.g. cookies) – this information is gathered to improve your browsing and interaction with Cpost.

Cpost may use the personal information to communicate with the Member from time to time; Members may indicate if they do not wish to receive such communications; Cpost may use Member’s information for non-personal statistical purposes; Cpost retains the copyright in databases of personal information of Members; and Cpost may share Member’s information with business partners for commercial reasons.

Security of Information

All reasonable steps will be taken to secure a Member’s information. Members must take sufficient precaution not to divulge their user name and passwords or personal identification number to any other person. Should members divulge such information, Cpost accepts no responsibility for losses. It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorized access to any page on the Cpost website to deliver or attempt to deliver any unauthorized damaging or malicious code to the website. Any person who delivers or attempts to deliver any unauthorized, damaging or malicious code to the website or attempts to gain unauthorized access to any page on the website shall be held criminally liable, and in the event that Cpost should suffer any damage or loss, civil damages will be claimed.

Control

Cpost has the right to investigate, without prior notice, the account of a Member to review if all Terms and Conditions, as stated in this document, are being followed accordingly. In the event a Member is in violation of these General Terms and Conditions, Cpost has the right to suspend the account until further notice. In the event an account is suspended, a Member can still accrue points. The suspended Member is prohibited from any other activity or services which are offered within the program.

Liability

Limitation of Liability

Any claim a Member of the Loyalty Program may have against Cpost may only be brought in the Court of Curaçao. All liability shall be lesser than or limited to NAF. 500,00.

Disclaimer

Cpost shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the website or the services or content provided from and through the website. Furthermore, Cpost makes no representations or warranties, implied or otherwise, that, among others, the content and technology available from the website are free from errors or omissions or that the service will be 100% uninterrupted and error free.

Information, ideas and opinions expressed on the Cpost website should not be regarded as professional advice or the official opinion of Cpost; they are intended to solely inform the Members.

Earning and redeeming Cpoints

Earning Points

Within the program a Member will receive Cpoints according to the table in Appendix I.

Incorrect transactions

Points which are credited incorrectly by Cpost can be debited from a Member’s account without notice and without prejudice.

Dispute

Cpost will take reasonable effort to credit a member his or her points after picking up a package. If a dispute arises regarding the issuance of points, it is the members’ obligation to present to Cpost all documentation, such as invoices, as proof when filling a retro credit application.

Redemption Points for Free Shipments

When picking up a package at a Cpost branch in Curaçao or at Soualiga Service Point in Sint Maarten, you are able to redeem your Cpoints. Free Shipments will only be issued if a customer has sufficient Cpoints. If Cpoints have expired you will no longer be able to redeem the Cpoints. Cpost will not reinstate your Cpoints after they have expired.

Redeem Points Points Needed

Appendix II gives an overview per weight category of the number of Cpoints needed for a free shipment.

Points or Reward Abuse

Fraud or abuse of Cpost Points or reward redemptions, including any use other than originally intended for Cpost, is subject to immediate administrative and legal action. This action may include membership termination and forfeiture of all accrued Cpoints.

Appendix I: Earning Cpoints

lbsCpoints 
1 70  
2 91  
3 112  
4 135  
5 152  
6 180  
7 207  
8 235  
9 263  
10 290  
11 318  
12 345  
13 373  
14 401  
15 428  
lbsCpoints 
16 456  
17 484  
18 511  
19 539  
20 566  
21 594  
22 622  
23 649  
24 677  
25 705  
26 732  
27 760  
28 788  
29 815  
30 843  
lbsCpoints 
31 870  
32 898  
33 926  
34 953  
35 981  
36 1,009  
37 1,036  
38 1,064  
39 1,423  
40 1,451  
41 1,478  
42 1,506  
43 1,534  
44 1,561  
45 1,589  
lbsCpoints 
46 1,616  
47 1,644  
48 1,672  
49 1,699  
≥ 50 1,727  
     
     
     
     
     
     
     
     
     
     

Appendix II: Redeeming Cpoints

lbsCpoints 
1 1,571  
2 2,017  
3 2,488  
4 2,998  
5 3,384  
6 3,998  
7 4,612  
8 5,226  
9 5,840  
10 6,454  
11 7,068  
12 7,682  
13 8,296  
14 8,910  
15 9,524  
16 10,138  
17 10,752  
18 11,366  
19 11,980  
20 12,594  
21 13,208  
22 13,822  
23 14,436  
24 15,050  
25 15,664  
26 16,278  
27 16,892  
28 17,506  
29 18,120  
30 18,734  
31 19,348  
32 19,962  
33 20,576  
34 21,190  
35 21,804  
36 22,418  
37 23,032  
38 23,646  
lbsCpoints 
39 31,628  
40 32,4287  
41 33,228  
42 34,028  
43 34,828  
44 35,628  
45 36,428  
46 37,228  
47 38,028  
48 38,828  
49 39,628  
50 40,428  
51 41,228  
52 42,028  
53 42,828  
54 43,628  
55 44,428  
56 45,228  
57 46,028  
58 46,828  
59 47,628  
60 48,428  
61 49,228  
62 50,028  
63 50,828  
64 51,628  
65 52,428  
66 53,228  
67 54,028  
68 54,828  
69 55,628  
70 56,428  
71 57,228  
72 58,028  
73 58,828  
74 59,628  
75 60,428  
76 61,228  
lbsCpoints 
77 47,592  
78 48,392  
79 49,192  
80 49,992  
81 50,792  
82 51,592  
83 52,392  
84 53,192  
85 53,992  
86 54,792  
87 55,592  
88 56,392  
89 57,192  
90 57,992  
91 58,792  
92 59,592  
93 60,392  
94 61,192  
95 61,992  
96 62,792  
97 63,592  
98 64,392  
99 65,192  
100 65,992  
101 66,792  
102 67,592  
103 68,392  
104 69,192  
105 69,992  
106 70,792  
107 71,592  
108 72,392  
109 73,192  
110 73,992  
111 74,792  
112 75,592  
113 76,392  
114 77,192  
lbsCpoints 
115 70,924  
116 71,538  
117 72,152  
118 72,766  
119 73,380  
120 73,994  
121 74,608  
122 75,222  
123 75,836  
124 76,450  
125 77,064  
126 77,678  
127 78,292  
128 78,906  
129 79,520  
130 80,134  
131 80,748  
132 81,362  
133 81,976  
134 82,590  
135 83,204  
136 83,818  
137 84,432  
138 85,046  
139 85,660  
140 86,274  
141 86,888  
142 87,502  
143 88,116  
144 88,730  
145 89,344  
146 89,958  
147 90,572  
148 91,186  
149 91,800  
150 92,414