Terms and conditions

General Terms & Conditions

Loyalty Program

Definitions

“Loyalty Program”: The rewards program offered to Cpost customers who make purchases through the PuntoMio platform. The Loyalty Program grants PuntoMio customers discounts on their shipments.

“General terms and conditions “: The general terms applicable on the Loyalty Program.

“Cpoints”: Points received according to the Loyalty Program Rules and Regulations.

“Date of registration”: The day Cpost has confirmed the registration application of an individual.

“Member”: a participant of the Loyalty Program, who has successfully registered and has obtained a valid Loyalty Program membership number. Only a member of the Loyalty Program can benefit from its advantages.

“Membership card” and “card”: a Cpoints membership card distributed by Cpost to the applicable members.

General Terms

Applicable Law

This agreement shall be interpreted and implemented in accordance with the law of Curaçao.

Modification and Suspension Rights

Cpost reserves the right to modify or suspend the Loyalty Program, or any aspect thereof, without prior notice; and/or cancel the program in its entirety with three months’ notice to members.

Amend and Revision

Cpost shall be entitled to amend or revise the General term & conditions at any time.

Lost Cpoints card

Lost cards and/or destroyed Loyalty Program cards will only be replaced upon payment of an administration fee of ANG. 15,00. 

Inactive Membership

If no points are credited to your account in a consecutive 18-month period your account will be considered inactive.

Account / Points expiration

Points accrued shall be subject to expiration if an account has been given the status of inactive.

Unused Cpoints will expire after one year. Cpoints will be redeemed according to the "first in, first out" principle.

General

Membership

Membership of Cpost’s Loyalty Program is open for all registered PuntoMio clients on Curaçao and Sint Maarten.

Transfer of Cpoints

Accrued Cpoints are not transferable.

Shared Membership

Shared membership is not allowed.

Name and Address Changes

Members shall be responsible to advise Cpost of any change of Name, Address, Telephone Number(s) and Email Address.

Changes must be submitted on-line.

Registration

Member Application

New PuntoMio clients will automatically qualify for the Loyalty Program immediately after registration.

The moment a member for the first time redeems his or her Cpoints, he or she agrees to the Terms and conditions set out in this document.

Refusal of Application

Cpost holds the right to refuse an application to any individual who does not meet the Terms and Conditions set out in this document.

Cancellation

Any Member can cancel his or her membership with the program immediately by means of an e-mail or a written letter to any Cpost office in Curaçao. The date, reason for cancelling, Cpoints membership number, address and date of birth should be mentioned in the cancellation letter. After the cancellation has been completed, the general Terms and Conditions will remain applicable.

Referrals

Any Member can refer a non-Member to the Loyalty Program by following the instructions on the Cpost’s corporate website. Referrals are acknowledged after the referee signed up, placed an order and picked it up at Cpost. Acknowledged referrals may qualify for bonus points.

Program Compliance

Disqualification and Suspension of Members

Cpost reserves the right in its sole and absolute discretion to suspend or terminate any Cpoints account and/or to disqualify anyone from participating or further participating in the Loyalty Program at any time.

Privacy and Security

Privacy Policy

Cpost endeavors to protect a Member’s privacy. No personal information will be disclosed to third parties without the Member’s permission or due process, however, Cpost may share personal information with business partners.

Cpost gathers, and will be, in possession of the following private and personal information of Members: Information provided by the Member voluntarily - this information is used to provide a better service to Members; and Information automatically provided (e.g. cookies) – this information is gathered to improve your browsing and interaction with Cpost.

Cpost may use the personal information to communicate with the Member from time to time; Members may indicate if they do not wish to receive such communications; Cpost may use Member’s information for non-personal statistical purposes; Cpost retains the copyright in databases of personal information of Members; and Cpost may share Member’s information with business partners for commercial reasons.

Security of Information

All reasonable steps will be taken to secure a Member’s information. Members must take sufficient precaution not to divulge their user name and passwords or personal identification number to any other person. Should members divulge such information, Cpost accepts no responsibility for losses. It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorized access to any page on the Cpost website to deliver or attempt to deliver any unauthorized damaging or malicious code to the website. Any person who delivers or attempts to deliver any unauthorized, damaging or malicious code to the website or attempts to gain unauthorized access to any page on the website shall be held criminally liable, and in the event that Cpost should suffer any damage or loss, civil damages will be claimed.

Control

Cpost has the right to investigate, without prior notice, the account of a Member to review if all Terms and Conditions, as stated in this document, are being followed accordingly. In the event a Member is in violation of these General Terms and Conditions, Cpost has the right to suspend the account until further notice. In the event an account is suspended, a Member can still accrue points. The suspended Member is prohibited from any other activity or services which are offered within the program.

Liability

Limitation of Liability

Any claim a Member of the Loyalty Program may have against Cpost may only be brought in the Court of Curaçao. All liability shall be lesser than or limited to NAF. 500,00.

Disclaimer

Cpost shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the website or the services or content provided from and through the website. Furthermore, Cpost makes no representations or warranties, implied or otherwise, that, among others, the content and technology available from the website are free from errors or omissions or that the service will be 100% uninterrupted and error free.

Information, ideas and opinions expressed on the Cpost website should not be regarded as professional advice or the official opinion of Cpost; they are intended to solely inform the Members.

Earning and redeeming Cpoints

Earning Points

Within the program a Member will receive Cpoints according to the table in Appendix I.

Incorrect transactions

Points which are credited incorrectly by Cpost can be debited from a Member’s account without notice and without prejudice.

Dispute

Cpost will take reasonable effort to credit a member his or her points after picking up a package. If a dispute arises regarding the issuance of points, it is the members’ obligation to present to Cpost all documentation, such as invoices, as proof when filling a retro credit application.

Redemption Points for Free Shipments

When picking up a package at a Cpost branch in Curaçao or at Soualiga Service Point in Sint Maarten, you are able to redeem your Cpoints. Free Shipments will only be issued if a customer has sufficient Cpoints. If Cpoints have expired you will no longer be able to redeem the Cpoints. Cpost will not reinstate your Cpoints after they have expired.

Redeem Points Points Needed

Appendix II gives an overview per weight category of the number of Cpoints needed for a free shipment.

Points or Reward Abuse

Fraud or abuse of Cpost Points or reward redemptions, including any use other than originally intended for Cpost, is subject to immediate administrative and legal action. This action may include membership termination and forfeiture of all accrued Cpoints.

Appendix I: Earning Cpoints

lbsCpoints 
1 70  
2 91  
3 112  
4 135  
5 152  
6 180  
7 207  
8 235  
9 263  
10 290  
11 318  
12 345  
13 373  
14 401  
15 428  
lbsCpoints 
16 456  
17 484  
18 511  
19 539  
20 566  
21 594  
22 622  
23 649  
24 677  
25 705  
26 732  
27 760  
28 788  
29 815  
30 843  
lbsCpoints 
31 870  
32 898  
33 926  
34 953  
35 981  
36 1,009  
37 1,036  
38 1,064  
39 1,423  
40 1,451  
41 1,478  
42 1,506  
43 1,534  
44 1,561  
45 1,589  
lbsCpoints 
46 1,616  
47 1,644  
48 1,672  
49 1,699  
≥ 50 1,727  
     
     
     
     
     
     
     
     
     
     

Appendix II: Redeeming Cpoints (Curacao)

lbsCpoints 
1 1,575  
2 2,062  
3 2,543  
4 3,065  
5 3,459  
6 4,087  
7 4,715  
8 5,343  
9 5,970  
10 6,598  
11 7,226  
12 7,853  
13 8,481  
14 8,109  
15 9,736  
16 10,364  
17 10,992  
18 11,619  
19 12,247  
20 12,875  
21 13,503  
22 14,130  
23 14,758  
24 15,386  
25 16,013  
26 16,641  
27 17,269  
28 17,896  
29 18,524  
30 19,152  
31 19,779  
32 20,407  
33 21,035  
34 21,663  
35 22,290  
36 22,918  
37 23,546  
38 24,173  
lbsCpoints 
39 24,801  
40 25,429  
41 26,056  
42 26,684  
43 27,312  
44 27,939  
45 28,567  
46 29,195  
47 29,823  
48 30,450  
49 31,078  
50 31,706  
51 32,333  
52 32,961  
53 33,589  
54 34,216  
55 34,844  
56 35,472  
57 36,099  
58 36,727  
59 37,355  
60 37,983  
61 38,610  
62 39,238  
63 39,866  
64 40,493  
65 41,121  
66 41,749  
67 42,376  
68 43,004  
69 43,632  
70 44,259  
71 44,887  
72 45,515  
73 46,143  
74 46,770  
75 47,398  
76 48,026  
lbsCpoints 
77 48,653  
78 49,281  
79 49,909  
80 50,536  
81 51,164  
82 51,792  
83 52,419  
84 53,047  
85 53,675  
86 54,303  
87 54,930  
88 55,558  
89 56,186  
90 56,813  
91 57,441  
92 58,069  
93 58,696  
94 59,324  
95 59,952  
96 60,579  
97 61,207  
98 61,835  
99 62,463  
100 63,090  
101 63,718  
102 64,346  
103 64,973  
104 65,601  
105 66,229  
106 66,856  
107 67,484  
108 68,112  
109 68,739  
110 69,367  
111 69,995  
112 70,623  
113 71,250  
114 71,878  
lbsCpoints 
115 72,506  
116 73,133  
117 73,761  
118 74,389  
119 75,016  
120 75,644  
121 76,272  
122 76,899  
123 77,527  
124 78,155  
125 78,783  
126 79,410  
127 80,038  
128 80,666  
129 81,293  
130 81,921  
131 82,549  
132 83,176  
133 83,804  
134 84,432  
135 85,089  
136 85,687  
137 86,315  
138 86,943  
139 87,570  
140 88,198  
141 88,826  
142 89,453  
143 90,081  
144 90,709  
145 91,336  
146 91,964  
147 92,592  
148 93,219  
149 93,847  
150 94,475  
     
     

Appendix III: Redeeming Cpoints (Sint Maarten)

lbsCpoints 
1 1,650  
2 2,219  
3 2,737  
4 3,298  
5 3,722  
6 4,398  
7 5,073  
8 5,749  
9 6,424  
10 7,099  
11 7,775  
12 8,450  
13 9,126  
14 9,801  
15 10,476  
16 11,152  
17 11,827  
18 12,503  
19 13,178  
20 13,853  
21 14,529  
22 15,204  
23 15,880  
24 16,555  
25 17,230  
26 17,230  
27 18,581  
28 19,257  
29 19,932  
30 20,607  
31 21,283  
32 21,958  
33 22,634  
34 23,309  
35 23,984  
36 24,660  
37 25,335  
38 26,011  
lbsCpoints 
39 26,686  
40 27,361  
41 28,037  
42 28,712  
43 29,388  
44 30,063  
45 30,738  
46 31,414  
47 32,089  
48 32,765  
49 33,440  
50 34,115  
51 34,791  
52 35,466  
53 36,142  
54 36,817  
55 37,492  
56 38,168  
57 38,843  
58 39,519  
59 40,194  
60 40,869  
61 41,545  
62 42,220  
63 42,896  
64 43,571  
65 44,246  
66 44,922  
67 45,597  
68 46,273  
69 46,948  
70 47,623  
71 48,299  
72 48,974  
73 49,650  
74 50,325  
75 51,000  
76 51,676  
lbsCpoints 
77 52,351  
78 53,027  
79 53,702  
80 54,377  
81 55,053  
82 55,728  
83 56,404  
84 57,079  
85 57,754  
86 58,430  
87 59,105  
88 59,781  
89 60,456  
90 61,131  
91 61,807  
92 62,482  
93 63,158  
94 63,833  
95 64,508  
96 65,184  
97 65,859  
98 66,535  
99 67,210  
100 67,885  
101 68,561  
102 69,236  
103 69,912  
104 70,587  
105 71,262  
106 71,938  
107 72,613  
108 73,289  
109 73,964  
110 74,639  
111 69,995  
112 75,990  
113 76,666  
114 77,341  
lbsCpoints 
115 78,016  
116 78,692  
117 79,367  
118 80,043  
119 80,718  
120 81,393  
121 82,069  
122 82,744  
123 83,420  
124 84,095  
125 84,770  
126 85,446  
127 86,121  
128 86,797  
129 87,472  
130 88,147  
131 88,823  
132 89,498  
133 90,174  
134 90,849  
135 91,524  
136 92,200  
137 92,875  
138 93,551  
139 94,226  
140 94,901  
141 95,577  
142 96,252  
143 96,928  
144 97,603  
145 98,278  
146 98,954  
147 99,629  
148 100,305  
149 100,980  
150 101,655